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Terms and conditions

Preliminary assessments
Orders and their deliveries

Cost of Acquisition and expenses binded to merchandise delivery

Assurance, Appeal

Custmer Service

1. Preliminary assessments

1.1 These Business Conditions (further BC only) adjust the conditions of shipments delivery stated and specified at and by LITEX company.

1.2 By placing the order customer announces these BC are known to him and expresses his acceptance with them. The customer also agrees to use such a way of communtion as it is stated in BC.

1.3 BC are part of the order based on which the customer is ordering his merchandise. Laws and responsibilities of both involved parties unaltered in the order are aligned within these BC.

2. Orders and their deliveries

2.1 Customer orders a merchandise based on correct and fully filled electronic ordering sheet placed at our website LITEX is authorized to request checking of such order from the customer. Contract of Sale among both parties based on which merchandise is sold is becoming valid by effectual confirming of the order.

We consider your order as obligatory while confirming it by phone call, e-mail or any other confirmation realized just right after you place your order into our system / after filling the electronic ordering sheet at our website. LITEX will provide you with contact information necessary for confirmation of your order after checking out the availability of requested merchandise. Confirmed order / or its part / is becoming obligatory for both parties in case of not breaking the rules by any party at the time of authoriziing the order. Major conditions are such conditions as order content / exact number of references as well as amount of ordered items, price of the merchandise, total purchasing amount, delivery option and time.

2.2 LITEX reserves a right to cancel any order without stating a reason. The customer will be informed by administrative e-mail.

2.3 Seller has a right to cancel any order in case the ordered item is no more produced or imported or the price has changed significantly. In this case the seller will inform the buyer immediately. If the buyer already paid, the money will be sent back immediately.

2.4 LITEX dispatches ordered merchandise to address stated at the order. Customer announces that the address stated at the order is his address and is correct, vaid and he is authorized to recieve shipments to such address.

2.5 LITEX ship ordered merchandise within 3 business days starting by the date of recieving the customer ´s order or at latest within 30 business day.

2.6 Customer, buyer has the right to cancel his order anytime without showing us the cause but he has to do so prior obligatory confirmation of his order. On the other hand buyer has the right to cancel his order just in case LITEX will make a default in agreed delivery conditions.

2.7 LITEX carries the risk of damage of the merchandise during the delivery.

2.8 Customer has his right to return the shipment within 14 business days starting by the date of recieving his shipment in case if delivered merchandise is not that merchandise he placed his order to or in case if he did recieve damaged merchandise. He can return it to the address of company - LITEX, Frogman GmbH, Chopinstrasse 14, 02763 Zittau. In both cases customer is authorized to return the packaged merchandise to LITEX. Just right afterwards the amount will be returned to the customer by LITEX to the bank account inscribed into the order.

3. Cost of Acquisition and expenses binded to merchandise delivery

3.1 Customer binds out to clear purchasing charge in amount as it is at in the day of placing the order by customer and which is also listed at the INVOICE delivered together with the INVOICE grossed up by shipping charges.

4. Assurance, Appeal

4.1 Customer is authorized to claim delivered merchandise within 24 months from the date of taking it over against payment to the address as it is in the front of these BC (he is also authorized to send eventual complains to the same address).
During this period of time LITEX will remove all the appealled defects and defaults free of charge. In case that removal of default is not possible to realize according to character of default, customer is authorized to dispose of the purchasing contract followed by the return or lower of purchasing charge.

4.2 Assurance is not refering to defaults or defects caused by using, consumption or incorrect handling by customer.

5. Customer Service

5.1  Contacts


Frogman GmbH
Chopinstrasse 14
02763 Zittau